Returns & Refunds

How can I make a return?

It is possible to request a return of the product within 14 working days from the date of delivery, by directly accessing the dedicated section. The return is free of charge if your item is defective or if you have encountered other problems covered by the warranty. Please note that, before returning the products, you must wait for the authorization to proceed from our Customer Care.

Are returns free?

Returns are free of charge if the item sent has a defect or if you have been sent the wrong item. In all other cases, the return costs are borne by the Customer and it will be necessary to return the items to Spazioottica within 14 (fourteen) days of delivery, subject to authorization of the return request by our Customer Care. You can use the courier or delivery service of your choice to return items, including postal service. We suggest that you make a tracked shipment, in order to be able to keep track of it.

When will I receive my refund?

The refund will be issued to the same payment method used to make the purchase within 14 days after your return to our warehouse. Our Customer Care will notify you of your return and the successful outcome of the quality controls as soon as they are completed.